1. Home

Discuss in my forum

The Drinkwell Platinum Pet Fountain has received mixed reviews everywhere I've seen them. I presently have a love-hate relationship with mine, and have to give it a mixed review also.

Why? Because I have two of them. The older one works almost silently, almost flawlessly. The newer one has had problems almost from the first. Could it be a QC issue?

Your experience with the Drinkwell Platinum may be entirely different. If so, or even if you concur, you have the opportunity to post your rate and review of this product, in the form provided directly below my review.
Photo Credit: Courtesy of PriceGrabber


November 19, 2008 at 11:36 am
(1) Bryan Price says:

I bought one a little over a month ago.

I love it. It’s in the TV room away from the food in the kitchen, but the cats still use it, and they use it a lot, at least those cats that will drink inside. I’ve got one that always drinks from whatever catchpool he can find outside, including our pool. The latest adoptee used to beg for me to turn on the faucet just a little while I was in the bathroom so that she could drink from it. No more. The youngest at two years is still having fun playing with it, wetting her paws and then licking them dry.

My unit fits perfectly together. The water tank fits with no problems, and I’ve never had it close to overflowing. It occasionally makes noise, not just the gurgling from the reservoir filling the bowl, but it seems that a bubble will get trapped every now and then making a noise. In the TV room with the TV on, you can’t hear it. Most of the time it is quiet.

The problem is the occasional cat fight around it, and then they manage to get wall wart knocked lose.

November 19, 2008 at 12:43 pm
(2) Karri says:

I would love to try out a fountain for my cats but since they are all made of plastic and one of my babies is allergic to plastic, I’ve had to stick to a plain water bowl. I have the same problem with auto-feeders, they’re always plastic. Does anyone know of any non-plastic fountains or feeders available on the market?

November 19, 2008 at 1:26 pm
(3) ChipMac says:

I’ve had one for nearly two years. It overflowed once. I traced the problem to the screen that fits around the control lever. That screen had become clogged and the water in the front bowl could not get to the back to recirculate, so it overflowed. Now I check that screen on a regular basis. Otherwise, it’s been great.

November 19, 2008 at 2:31 pm
(4) Franny Syufy says:

I would love it if Bryan Price and ChipMac would post their reviews in the form under my review. Your blog comments will soon be out of sight, but the review will remain on my site as long as I am here.

November 20, 2008 at 2:59 pm
(5) Betsy says:

Hated it! Talked to someone that loved theirs and the clean water gave new spunk to their ailing cat, so I bought one and it was VERY NOISY and scared my cats. No more new vibrating noises in my house!

November 21, 2008 at 1:09 pm
(6) Joy Rogers-Phillips says:

I have one of the older models and all 4 of my kitties love to drink out of it. You do need to take it all apart and scrub the parts to remove cat hair, lint and miscellanous crud that gets in it. I have had mine over 3 years and only replace the filters. I use the extra resevoir to ensure enough water for all the kitties. They like the trickling sound of the water so much, 2 of the 4 wait patiently in the bathroom sinks for us to turn the water on to drink as well.

November 22, 2008 at 11:24 am
(7) Linda says:

Our five cats love it! At first it was “different” and they had not authorized it being there. But there was curiosity although they would not give us the satisfaction of actually using it. But now one or the other of them is always there, drinking.

We, too, had one overflow problem and it was indeed the little screen being clogged, as described by a previous poster.

Here are a couple of tips to keep things working well: Change the black filter frequently. Clean that screen frequently. When the unit starts to rattle a little bit just add some water to the tank. I usually put about 1/4 of a tank in and the noise stops. And be sure and clean it well (I do this when I change the filter)–using a brush to get the cat hair, etc. out of it.

June 14, 2011 at 10:42 am
(8) Camie says:

I have one and clean the screen probably three times a week and the whole unit every other week. Mine is overflowing due to the water not staying in the canister for some reason. Anybody have any ideas for me. I cant see anything wrong.

September 16, 2011 at 11:44 am
(9) Patti says:

I had that same problem it is due a small leak somewhere in the seam of the tank I bought a new tank and cured the problem.

November 24, 2008 at 8:39 am
(10) Natalie says:

I have the Platinum model and the furkids absolutly love it. It is a bit noisy sometimes (especially if the water runs low) but nothing too bothersome. I take it apart about once a week and give it a good scrub with vinegar (to remove calcium deposits) and washing-up liquid. It takes about 5-7 minutes. I only use bottled, spring water which is not only good for the kitties but also minimises calcium deposits. The one thing that takes some getting used to is the sound of running water. In the beginning, I thought we had a leak. But it’s also good feng shui and most people find the sound relaxing.

December 3, 2008 at 12:21 pm
(11) Stefani says:

I have an older model and my complaint is not the noise but the black stain the filters seem to leave on the bowl. They do NOT scrub off. Any suggestions?

January 7, 2009 at 10:13 am
(12) Gail says:

I have had this for a couple of years and the cats love it. However, the water pump seems to have given out…does anyone know where to find a replacement pump?

January 24, 2009 at 12:06 am
(13) wls says:

Replacement parts for the Drinkwell fountains can be obtained from the manufacturer’s website @ http://www.vetventures.com

February 9, 2009 at 12:10 am
(14) Angelina says:

about the question of non plastic feeders – YES, there is 1 that I know of: perfectpetfeeder.com

about water fountains NON PLASTIC yet to find such a thing ! I wish they would make one from glass – so much better for animals or humans. Plastic has been known to leach toxins in bottled water .


April 4, 2009 at 2:41 pm
(15) Betty says:

I have a love hate relationship with the new model. I had used the old one for years and it was time for an update. The new one holds more water, easier to clean etc. The noise is about to do me in!! It is upstairs and I can hear it downstairs….pump is not strong enough, the water lands behind the target and makes it very noisey. I had it overflow once but the intake filter only needed cleaning, sometimes I wish I had my old one back!

July 30, 2009 at 10:55 pm
(16) Rachel says:

I just got my platinum model in the mail yesturday. I filled it up and plugged it in.It was a little noisier that I had expected. I then ran a few errands. Came home about 2 hours later and the entire resevior was empty and all over my floor. The bowl was overflowing. I emptied it, reassembled it to make sure everything was right and then filled it all again. I let it run for about an hour and everything seemed fine. I then unplugged it and went to bed. When I got up the this morning, again, the bowl was overflowing all over my floor and the entire reservoir was empty. I called the company I had ordered it from and they told me they had never heard of it doing this and are sending me a replacement. I hope the new one doesn’t do this.

October 4, 2009 at 2:15 am
(17) Maueen says:

I, too, have a love-hate relationship with this fountain. I bought two platinum fountains and from the very start the pumps were very noisy. I followed suggestions in the manual, but nothing worked. Finally I called the manufacturer and they sent two replacement pumps out. One of which was also noisy when it arrived, the other has intermittent bouts of noise. I can hear it 40 feet away. I called the manufacturer again and was told they would only give me one more pump, though both units are still warranty. I didn’t think that was fair, so I contacted a local consumer advocacy group, 7 on Your Side, and they contacted the manufacturer. They suggested the manufacturer call me back and try to resolve this. That was nearly a month ago and I have yet to receive a call. I’m considering filing a complaint with the Better Business Bureau.

November 3, 2009 at 12:56 am
(18) Bill says:

My two cats like the water fountain but we have to clean it completely every two weeks. Even with purified water the bowl gets slimy in a short period of time. If I have to completely disassemble everyother week for cleaning, I would just as soon use a regular water bowl.
Waste of money.

January 3, 2010 at 7:04 pm
(19) Cindy W. says:

I have had cats for many years and was so excitied to buy them a drinking fountain. I saw one at my daughter’s place and saw how much her cats loved it. However, hers was a different brand. She has had hers now for almost 10 years with no problems.

The fountain worked for a while with the only problem being that of a little water overflow for time to time. A few months into owning one my oppinion started changing. I noticed a noise that was coming from the pumping system. After that continued for a few months the motor played out altogether. So, after reading this website I reordered the new and improved pumping system. This new pump worked only for a few months. Water had got into the secondary motor that was attached to the actual pump. POOR DESIGN…
Let me go on to say that this was not due to poor cleaning. I throughly cleaned the fountain 2 to 3 times a month.
So, for any readers, if you buy one good luck with yours. I will never buy another product from Drinkwell. I have since switched over to the same brand as my daughter has.

January 12, 2010 at 5:12 pm
(20) Shelli says:

There is a NON-plastic water fountain which is the Drinkwell 360, Stainless Steel. You can find it on Amazon.com. :)

January 25, 2011 at 4:58 pm
(21) cathy colombo says:

Just a note to all who have experienced problems with Drinkwell Fountains: Following many years of it’s use as well as other brand cat water fountains; they all get slimy after awhile just by virtue of saliva in the water, but the Drinkwell has a minimal slime buildup compared to others, despite 4 cats using it & noise levels vary for different reasons. MY GOOD NEWS TO REPORT: Although they can be a bit pricier I have found that “Hammacher Schlemmer” stands by its’ “lifetime guarantee” of all products, even this one. I once called after over 5 years from the purchase date since I accidently cracked the plastic 6 cup water reserve. They verified my purchase, (I had since lost the receipt), & replaced it – no questions asked. I was shocked & am now a loyal Hammacher Schlemmer shopper. For their sometimes slightly higher price this guarantee is well worth it.

January 29, 2011 at 5:12 pm
(22) Xavier M says:

I bought my kitty a Drinkwell Platinum fountain and she loves it. I was able to redirect her water needs from the bathroom sink and tub, to the water fountain. She jumps in and out of it, she plays with the water and just like any other water bowl for cats, you have to clean it as the cat’s saliva will makke this and any other bowl slimy.

I have no complains about noise and other than have to clean up every 3 or 4 days due to sliminess I highly recommend this product.

February 15, 2011 at 1:29 pm
(23) SuzQ says:

Feb 15, 2011
Well, I also have two Platinum fountains. I required a part worth $7.50 USD and the only place I can purchase it is directly from Vet Ventures located in Nevada. Needless to say I was extremely disappointed to find out they were going to charge me over $16.00 in shipping via post (6 day delivery), and that’s not including the cost of the part!
They do not distribute parts through anyone in Canada which leaves me handcuffed to pay a ridiculous amount of money for shipping or look for a new product. Based on my service experience with their product, I’ll be looking at another manufacturere that supports Canadian customers.

February 26, 2011 at 8:50 pm
(24) Cat-Man-Do says:

I own two Drinkwell Platinums and my two thirsty cats wouldn’t have it any other way! Pure brilliance… but they’re not the ones who continually get disappointed when they discover the world starts and finishes at the US borders.

C’mon VetVentures, get your head out of your arse and realise that your product sells worldwide so when your good customers want to spend more money on replacement pumps (even though they shouldn’t have to) they should be able to no matter where they live!

I thought this America-Centric attitude went out in the 80′s. Obviously not. It’s no wonder the US economy is falling apart, I mean even the Aussie Dollar is worth more than the US Dollar and that’s a historic first!

Strange that we can get your washed-up talk-show hosts & hundreds of followers out here but can’t get a $12 pump posted. Time to design my own superior waterer me-thinks.

September 5, 2012 at 10:06 am
(25) jon anderson says:

I have no problem with my fountain but I need a replacement reservoir and to find one in the UK is proving to be a challenge. The US website offers the item at £13.95 (GB£8.77) ex. postage but can’t tell me how much the postage will cost (???). I phoned the UK distributor who told me the item cost GB£17, I enquired about the cost of a replacement pump too and that is GB£25….cheaper to buy a replacement machine I think :( Shame, I like the product as do our cats.

September 9, 2012 at 10:01 am
(26) Adam N says:

I bought a Drinkwell Platinum about 3-4 months ago. Recently, it has started overflowing. It’s done it twice in the last week. The screen was a bit clogged, but not to the point that it should have overflowed. The unit should have a cutoff switch when that happens. Now my wood floors are soaked.

September 18, 2012 at 8:58 am
(27) Michelle says:

I purchased a Drinkwell and was really happy with it, plus my beautiful cat loved the running water and drank from it constantly.
As there was a build up of slim even after changing the filters regularly I followed the cleaning instructions and the fountain was spotless.
Problem is once I cleaned these system as per the instructions it now leaks.
Can anyone help me?
I don’t want to get rid of it and I’d prefer not to have to replace the whole system, have been without it for a couple of weeks now & my cat definitely isn’t as happy with just a bowl of water.
Please Help….

October 27, 2012 at 2:14 pm
(28) Shaneeda Quit says:

If the water stops flowing, download the user guide from the company website and follow the cleaning instructions for the water pump. Mine was clogged with gunk. Once I did that, the fountain started working again.

October 27, 2012 at 4:36 pm
(29) Franny Syufy says:

Shaneeda, that is excellent advice. For other readers experiencing problems with the Drinkwell Platinum, here is the URL for the downladable PDF manual directly from Veterinary Ventures:
Platinum Manual

February 16, 2014 at 8:20 pm
(30) ina girl says:

i recently bought a Drinkwell fountain and the first time I went to clean it I noticed the cord had BARE WIRES hanging out in a space about 4 inches long. It looked like the outer coating of the wires had burned off. Immediately after this section the wire looked like it also was starting to burn off.
I was so upset, it could have started a fire or my beautiful cats could have been electricuted. When I notified the company they appoligized and offered me a replacement which I declined. I have gone back to my ceramic cat bowl and would never trust a fountain again That was too close of a call.

Leave a Comment

Line and paragraph breaks are automatic. Some HTML allowed: <a href="" title="">, <b>, <i>, <strike>

©2014 About.com. All rights reserved.